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Welcome15 for 15% discount on 1st purchase. Free delivery for orders above 500/-
First Purchase Up to 15% Off
Terms & Conditions
- Acceptance of Terms and Conditions
- By accessing and using the Serene Organics e-commerce website, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.
- In these Terms, references to "you" or "User" shall mean the end user accessing the Website, its contents, and using the Services offered through the Website. "Service Providers" refers to independent third-party service providers, and "we," "us," or "our" refers to Serene Organics, its affiliates, and partners.
- Products and Services
- Serene Organics offers a range of skincare products on its e-commerce platform. The availability of products is subject to change without notice. We reserve the right to discontinue any product at any time.
- Ordering and Payment
- Orders are subject to availability. Serene Organics reserves the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in pricing, or suspicion of fraudulent activity.
- Payment is required at the time of placing an order. We accept various payment methods, and all transactions are processed securely.
- Pricing
- All prices on the Serene Organics website are in the currency specified and are subject to change without notice. We reserve the right to change prices for products displayed on the website at any time.
- Exactness Not Guaranteed
- Serene Organics strives to provide accurate product images, descriptions, and specifications on our website, but variations may occur. Product colors, textures, and sizes may appear differently on individual screens, and actual products may have slight variations.
- Pricing and promotions are regularly updated, but errors or discrepancies may occur. In the event of mispricing or inaccuracies related to promotions, we reserve the right to correct the error and inform affected customers.
- Shipping and Delivery
- Estimated delivery times provided during the checkout process are indicative and not guaranteed. Actual delivery times may vary due to factors such as shipping carrier delays, customs processes, or other logistical issues beyond our control.
- External Links
- Our website may contain links to third-party websites. Serene Organics is not responsible for the content, accuracy, or reliability of these external sites. Users are encouraged to review the terms and policies of third-party websites independently.
- Indemnification
- Users of the Serene Organics website agree to indemnify and hold harmless Serene Organics, its affiliates, officers, directors, employees, agents, and third-party service providers from any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from:
- User conduct in violation of the website’s terms and conditions.
- Unauthorized access to or use of the website.
- Content submissions that are inaccurate, misleading, or violate the rights of others.
- Infringement of intellectual property rights.
- Misuse or unauthorized disclosure of personal information.
- Breach of terms and conditions.
- Product liability issues.
- Interactions with third-party websites, products, or services.
- Non-compliance with applicable laws.
- Cancellation of Fraudulent Orders Policy
- Serene Organics has a policy for the cancellation of fraudulent orders. Orders may be flagged as potentially fraudulent based on factors such as irregular purchase patterns, mismatched billing information, or suspicious IP addresses. If an order is suspected to be fraudulent, Serene Organics reserves the right to cancel the order and will notify the customer of the cancellation.
- Customers whose orders are flagged may be required to undergo a verification process. If an order is cancelled due to suspected fraud and has already been charged, Serene Organics will initiate a refund for the full purchase amount.
- Termination of User Accounts
- Serene Organics reserves the right to terminate user accounts for reasons including violation of terms and conditions, unauthorized access, fraudulent activities, abusive behavior, misuse of intellectual property, non-compliance with verification requests, non-payment, or prolonged inactivity.
- Mispricing Policy
- Serene Organics strives to maintain accurate pricing but acknowledges that errors may occur. In the event of mispricing, affected customers will be notified, and orders will be corrected or canceled as necessary. If a customer chooses to cancel due to mispricing, a full refund will be issued.
- Terms and Conditions of Sale
- By placing an order with Serene Organics, you agree to the terms and conditions outlined herein. These terms constitute a legally binding agreement between you and Serene Organics.
- Product Information: While we strive to provide accurate and up-to-date information regarding our skincare products, we do not warrant that product descriptions or other content on the website are error-free.
- Ordering Process: To place an order, you must follow the online ordering process. Serene Organics reserves the right to cancel or refuse any order for any reason, including insufficient stock, inaccuracies, or suspicion of fraudulent activity.
- Pricing and Payment:
- All prices are in the currency specified and subject to change without notice. Serene Organics reserves the right to correct pricing errors and notify you of the correct price before proceeding with the order.
- Shipping and Delivery:
- Shipping costs and estimated delivery times are provided during checkout. Serene Organics is not responsible for delays caused by third-party shipping carriers or customs processes.
- Returns and Refunds:
- Please refer to our separate Return Policy for information on returns and refunds.
- Intellectual Property:
- All content on the Serene Organics website, including text, graphics, logos, and images, is the property of Serene Organics and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written consent.
- Limitation of Liability:
- Serene Organics shall not be liable for any indirect, incidental, or consequential damages arising out of or related to the use of the website or the purchase of products from Serene Organics.
